We have been going around in circles trying to get our refund. They finally picked up the bed on April 4,2023. All this time, my wife was unable to sleep in the bed. We were approaching the end of our return period so we opted to return it rather then continue to wait for them to try to fix the air leak since they said the noise would not change. He informed ** that all the beds were very noisy and they had a lot of complaints.
We had yet another service man out to fix it. It was supposedly fixed, but it kept happening.
We would wake up on a flattened mattress. We had to wait a month for them to come out and service the bed. The cooling and heating features of the bed were extremely loud, unlike in the store. On October 24,2022 I purchased a sleep number 360 climate control bed for $9471 after seeing it in the showroom. We will be happy to support the bed under the terms of the warranty. The warranty is calculated by the year of the purchase not the month or day. The prices quoted are correct for what they are. Base price 299.99ĥ/7/23 Order *********** is for a warranty replacement with a new pump. The prorated portion of the warranty begins with Sleep Number covering 72% in 2020-2021. **** quotes these terms in his complaint.
Sleep number p5 review plus#
The purchase on this account was made on, from 2018-2020 the warranty covered at 100%.Īfter the first two years the warranty states the customer is responsibility for 20% plus 4% for each year from the original purchase. Thank you for the opportunity to respond regarding the complaint of our customer, Mr. There should be an easy to read chart clearly stating the percentage responsible for each and every year.I would like Sleep Number to honor $71.76 for pump replacement and to amend and properly word their terms and conditions.īetter Business Bureau of ********* & ************ The wording and percentages are misleading and is meant to confuse and scam the consumer. Sleep Number needs to honor their stated warranty that was agreed upon purchase and that is available to me for viewing and review.
I have received 3 quotes from Sleep Number that range from $115 to $276. The current price of a refurbished pump is $299.00, which would make my responsibility $71.76. I am currently in my 4th year completed (not yet completed year 5) so my responsibility based these terms and conditions is 24%.
I reviewed the company's warranty policy available at *********************************************************** and it states the following: "Products purchased before MARCH 29th 2020: Warranty YearPercentage of cost of product or part you are responsible for paying under a warranty claim:02No cost *****% plus 4% for each completed year from original date of purchase 212596%"This means, year 3 is 20% responsible, year 4 is 24% responsible, year 5 is 28% responsible, and so on. After troubleshooting, the company determined the pump needs to be replaced. Customer *************************** Purchased August 2018 I called Sleep number for a warranty claim, as my bed was deflating.
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